What each of us is signing up to

• Decisions made on evidence, by people with no interest in the outcome.
• The same requirements and the same access for everyone — never conditioned on your size, your membership of any group, or the number of certificates you hold.
• Confidentiality over everything except what we tell you in advance will be public: your name, your products and their classifications, your certificate's status and dates.
• A live public register that answers for your certificate the same day anything changes.
• Written reasons for any adverse decision, and a route to appeal it that does not go back to the person who made it.

• Meet the certification requirements continuously — not only on inspection day — and implement changes we notify.
• Give us what evaluation and surveillance need: records, premises, equipment, personnel, and your subcontractors, including on unannounced visits.
• Tell us before you change an ingredient, a supplier, a formulation, a processing aid, shared equipment, the place of manufacture, ownership, or the people responsible for production.
• Make claims only within the scope of your certificate, and never in a way that could mislead about what is certified.
• Get every label bearing the mark approved in writing before it is printed.
• Keep a record of complaints you receive about kosher compliance, act on them, and show us the record when we ask.
• On suspension, withdrawal or ending, stop all advertising that refers to the certification and follow the stock and artwork rules in the usage guide.
• Reproduce our certificate in full, never in part.

The Emet mark is a certification mark. It is licensed to you, not sold: the licence is non-exclusive, non-transferable, revocable, and may not be passed on — a co-packer or a private-label customer needs their own authorisation from us.

It may be used only on the products, brands, labels and facilities on your current certificate schedule, and only while that certificate is valid. It must be reproduced only from the artwork we supply, unaltered, at or above the minimum size, and never with a classification letter you added yourself.

A mark with no letter beside it declares the product pareve. “P” means Kosher for Passover and never pareve. Putting the wrong one on a pack is simultaneously a kosher failure and an allergen incident, which is why no artwork is printed before we approve it.

The full rules arrive with your certificate as a usage guide, and they are enforceable licence terms rather than design advice. Misuse is dealt with as trademark infringement, and we may publish a corrective notice naming the product and its status.

Any adverse decision can be appealed at no cost, and the appeal is decided by someone who had no part in the original decision. See complaints and appeals.